Complaints and Feedback Process

Our client’s application for work visa of partner of a NZ resident was declined by Immigration New Zealand because the case officer believed their relationship was not credible. We raised a concern with the visa operations manager of the involved branch and mentioned that ideally this matter deserves to be complained about because the case officer did not follow due process and did not explain his concerns correctly. The visa operations manager agreed with our findings and agreed to reopen the application and allocated it to a new case officer.